Terms and conditions

Version of 2 October 2026.

1. Who we are

The online shop afterglasspadel.com (“AFTERGLASS”, “we”) is operated by:

You can write to us at any time at the e-mail address above. We usually reply within two business days, in English or Romanian.

2. About these terms

These terms and conditions (the “Terms”) govern the sale of AFTERGLASS products to consumers through afterglasspadel.com. Placing an order means you have read and accepted the Terms in force on the date of the order. We recommend saving or printing them.

The Terms are complemented by the Returns policy, the Shipping and returns page, the Privacy policy and the Cookie policy. The contract is concluded in English; the Romanian version of the site is governed by its own, equivalent terms.

3. The products

We sell t-shirts with original AFTERGLASS artwork, in limited series. Each piece is prepared and checked individually in our Bucharest workshop after your order is confirmed, which is why the delivery time includes preparation time (section 6).

We do our best to keep photos and descriptions accurate. Colours may differ slightly from your screen and measurements may vary within the usual tolerances of garment manufacturing. The material, fabric weight and size chart are shown on every product page and in the Size guide. The size recommendation on the site is indicative and does not replace checking the chart.

Information about the manufacturer, product identification and safety, as required by Regulation (EU) 2023/988, is available on each product page under “Manufacturer and safety”.

Catalogue products are not personalised by the customer. If we ever offer personalisation at your request (your own text, image or design), this will be stated explicitly on the product page and those products will be excluded from the right of withdrawal (section 7.5).

4. Prices and payment

Prices on the English version of the site are shown in euro (EUR) and include VAT. Shipping costs are shown separately before you complete the order (section 6). The applicable price is the one shown when you place the order. No customs duties apply to deliveries within the European Union.

You can pay by card, Apple Pay or Google Pay through our payment processor, Stripe. Card details are entered directly in the processor’s secure interface and never reach us. We do not offer cash on delivery.

The invoice is issued electronically, using the details you provide at checkout, and sent to you by e-mail. Invoices are reported to the Romanian national e-invoicing system (RO e-Factura), as required by law.

We reserve the right to correct obvious pricing or display errors. If such an error affects your order, we will inform you before dispatch and you can choose to confirm the order at the correct price or cancel it with a full refund.

A launch price, when communicated as such, is a price valid for an announced period; it is not a discount from a previous price.

5. Ordering and conclusion of the contract

1. You add products to the cart, choose the size and fill in the shipping and billing details. Please check the address and phone number carefully: the courier uses them for delivery.
2. The button that completes the order explicitly states the obligation to pay.
3. You receive an e-mail confirming receipt of the order. The contract is concluded when we confirm acceptance of the order, after the payment has been authorised.
4. We may refuse or cancel an order in justified cases: incomplete or incorrect details, a reasonable suspicion of fraud, temporary unavailability of the fabric at the manufacturer, or a technical or pricing error. In all these cases we refund the amounts paid in full.

Because pieces go into preparation quickly, you can cancel an order free of charge as long as it has not been passed to the workshop; write to us immediately at the contact address. After that moment, the right of withdrawal in section 7 applies.

6. Delivery

From the English version of the site we deliver to the member states of the European Union (except Romania, which is served by the Romanian version of the site). The delivery time includes order preparation in the workshop (usually 3–5 business days) and transport by FedEx (usually 5–7 business days), that is approximately 8–12 business days from payment confirmation. The estimated time is shown on the product page and in the confirmation e-mail. In busy periods it may take longer; if we cannot deliver within 30 days, we will inform you and you may cancel the order with a full refund.

Shipping costs: €6.90 per order; shipping is free for orders from €89. The exact cost is shown before payment.

When the parcel is dispatched you receive a tracking number by e-mail. The risk of loss or damage passes to you when you, or a person designated by you, take physical possession of the product.

If a parcel cannot be delivered for reasons attributable to you (wrong or incomplete address, no answer to the courier, refusal of the parcel without exercising the right of withdrawal), the parcel returns to the manufacturer’s warehouse. We can re-ship it against the actual cost of transport. Parcels not claimed within 90 calendar days can no longer be recovered.

Please check the parcel on receipt and report any damage to the packaging within 48 hours, with photos.

7. Right of withdrawal (14-day returns)

7.1. As a consumer, you have the right to withdraw from the contract, without giving any reason, within 14 calendar days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the product (Directive 2011/83/EU, transposed in Romania by Government Emergency Ordinance 34/2014).

7.2. To exercise this right, you inform us by an unequivocal statement before the deadline expires: through the withdrawal form, by e-mail or by post, using the details in section 1. You may use the model form, but it is not obligatory. We confirm receipt by e-mail.

7.3. You send the product back without undue delay and in any event no later than 14 days from the day you communicated your withdrawal, to our return address in Romania:

You bear the direct cost of returning the product. Returns are accepted only by tracked express courier (for example DHL Express, UPS, FedEx, DPD, GLS); as an indication, a tracked parcel from another EU country to Romania costs between €10 and €25. Until we receive the product or proof of shipment, the transport risk is yours. We do not accept parcels sent through national postal services or with payment on delivery; they are refused on arrival.

7.4. We refund all payments received from you, including the cost of the initial standard delivery (excluding the supplementary costs if you chose a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we were informed of your withdrawal. We may withhold the refund until we have received the product back or you have supplied evidence of having sent it, whichever is earliest. The refund is made using the same payment method you used for the order, at no cost to you.

The product must be returned in the condition in which you received it: unworn (apart from trying it on), unwashed, without signs of use, with the labels intact. We do not accept returns of worn, washed or damaged products. You are liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning; in that case we deduct the corresponding amount from the refund, which may be equal to the full price of the product.

7.5. Exceptions. The right of withdrawal does not apply to products made to your specifications or clearly personalised (Article 16(c) of Directive 2011/83/EU), for example products with text, images or a design supplied by you. AFTERGLASS catalogue products, with our standard designs, are not covered by this exception and can be returned.

We do not offer direct size exchanges: you return the product under this section and place a new order for the size you want. To avoid this, use the Size guide and the size recommendation on the product page.

8. Legal guarantee of conformity and defects

Products come with the legal guarantee of conformity under Directive (EU) 2019/771 (transposed in Romania by Government Emergency Ordinance 140/2021): we are liable for any lack of conformity existing at the time of delivery that becomes apparent within 2 years of delivery. This is the legal guarantee, not an additional commercial guarantee. If the law of your country of residence provides a longer period, that period applies.

In case of a lack of conformity (for example defective or misapplied artwork, wrong colours, missing elements, defective seams, a product or size different from the one ordered) you are entitled, under the law, to repair or replacement of the product and, if these are impossible or not carried out within a reasonable time and without significant inconvenience, to a price reduction or to termination of the contract with a refund. In practice, for artwork or manufacturing defects we send you a new product at no cost or refund the amount.

What to do: write to us as soon as possible, ideally within the first 14 days of receipt, through the complaint form or by e-mail, with the order number and clear photos of the product (front, back and a close-up of the defect). Reporting quickly helps us solve the case immediately together with the workshop, but does not limit your legal rights. As a rule you do not need to return the defective product; if you do, transport is at our expense.

The guarantee does not cover normal wear and tear, damage caused by not following the care instructions on the label (washing, drying, ironing directly on the artwork), alterations made by you, or choosing an unsuitable size.

9. Complaints and dispute resolution

You can send any complaint to the contact details in section 1. We reply within 30 calendar days, usually much faster.

If we cannot reach an agreement, you may contact the Romanian National Authority for Consumer Protection (ANPC), including through its alternative dispute resolution (ADR) procedure, or the ADR body in your own country of residence:

For alternative dispute resolution you can contact ANPC – Alternative Dispute Resolution (Romania).

The European Commission’s online dispute resolution (ODR) platform was discontinued on 20 July 2025; the list of national ADR bodies is available on the European Commission’s consumer pages. You may also bring the matter before the competent courts.

10. Intellectual property

The AFTERGLASS name, logo, designs, illustrations, texts and photographs on the site are protected by intellectual property law and belong to us or are used under licence. Buying a product does not transfer any rights to the design. Reproducing the designs for commercial purposes is prohibited.

11. Personal data

We process your personal data in accordance with the Privacy policy. For delivery we pass on to the manufacturer and the carrier only the data strictly necessary (name, address, phone number).

12. Final provisions

The Terms are governed by Romanian law. Nothing in these Terms limits the rights you have as a consumer under mandatory provisions of the law of your country of habitual residence, nor the rights granted by the Romanian consumer-protection framework (in particular Government Emergency Ordinances 34/2014 and 140/2021). If a provision is declared void, the others remain in force.

We may update the Terms; the version applicable to your order is the one published on the date of the order. Previous versions are available on request.